It was meant to be a family vacation to Disney World, but one of the pair have spoken of their anger after it turned into a nightmare of the past two months.
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Arriving in Florida, Tony Gribble, and six relatives were greeted with a stagnant pool, water leaks and dirty furniture journey Thomas Cook them down into disaster. Two months in, and despite writing to the company a few times and regularly visited his or her local travel agency, the complaint has still not answered.
Mr Gribble, of Orchard Yeoman's in Wrington, said: "I think it is horrible and people should be made aware of what has happened.